A Vodafone store employee who describes himself as the telco’s “social media expert” and “ambassador” has been deriding customers on Twitter and Facebook as “mentally retarded” and threatened them with a “pimp slap backhand”.
Vodafone, which has lost 600,000 customers since mid-2010 after network and other issues, confirmed that Arthur Kotsopoulos was a retail employee working in the Sydney CBD and was part of the telco’s “TNT Ambassadors” program. He also wrote articles and reviews for Vodafone’s blog but the telco says his “self-appointed” title of “social media expert” was “not endorsed by the company”.
Some of the things he is saying publicly are racist and sexist and hardly appropriate for someone who’s identifying themselves as working for a corporation.
Tiphereth Gloria, social media expert
In just a few tweets yesterday, Mr Kotsopoulos, who goes by the Twitter handle “GrathiusXR”, managed to ridicule Vodafone customers, suppliers and co-workers.
“HTC rep just walked in get ready for another hour of blabbering about what are the worst phones on the market,” he wrote yesterday at 1:19pm.
But his harshest barbs were reserved for customers. “To top it off i’m serving mentally retarded people who buy phones and have no clue how to use them. Asking me to message people for them. Creating contacts for them and dictating me to enter the contact names then screaming at me when I spell it wrong. Speak English idiot!”