Disabled veteran says United Airlines staff kicked his service dog and asked if he was retarded as delays forced him to spend THREE days at the airport

A disabled veteran and his service dog were  abused by United Airlines staff, he has claimed.

Jim Stanek, a three-tour Iraq veteran  suffering from post traumatic stress disorder and traumatic brain injury, said  employees of the airline kicked his dog, Sarge, and asked him if he was  retarded.

In a YouTube  video the Paws and Stripes founder describes his ordeal which began on July 16  at Dulles International Airport in Washington.

Scroll down  for video

Persistent delays to Stanek’s flight home  forced him to spend two nights in hotels, running low on medication and on food  for Sarge.

During what he calls his ‘nightmare’ two  separate staff members kicked Sarge, later claiming to have been ‘startled’ by  her presence.

On one occasion the force of the attack  caused Serge to jump into Stanek’s lap in fright.

‘I was so angry and so confused about why she  would be kicked,’ he says in the footage. ‘Sarge  doesn’t have an aggressive bone in her body, she’s a mush.’

Jim Stanek suffers from post traumatic stress disorder and traumatic brain injury

Jim Stanek suffers from post traumatic stress disorder  and traumatic brain injury

Stanek says he repeatedly asked if someone  would help him after hearing about the delays but was brushed aside. ‘I was in a  lot of pain, physically mentally and emotionally at that point.

‘I couldn’t get any help and that was the  most disconcerting thing about it.’

At one point, having sought assistance from a  customer service adviser with reading a booking confirmation email Stanek was  asked: ‘Are you retarded?’

‘I completely lost all composure at that  point,’ he says. ‘I started yelling, I used four letter words which I really try  hard not to do.

When he finally did get on the flight, 48 hours after he was meant to take-off, Stanek says his dog was uncharacteristically frightened

When he finally did get on the flight, 48 hours after he  was meant to take-off, Stanek says his dog was uncharacteristically  frightened

‘I was done and there was nobody helping me.  I was very distraught, very disgruntled.’

Stanek appears distressed as he talks about  his ordeal in the 19 minute video.

‘I’m just absolutely distraught that my dog  was kicked twice and that I was asked if I was retarded,’ he says.

When he finally did get on the flight, 48  hours after he was meant to take-off, Stanek says his dog was  uncharacteristically frightened.

‘Sarge flies like a rock-star. She curls up  in the foetal position she has no problems at all,’ he says on the video, which  features cell phone footage of the dog on board the aircraft.

‘You can see that she is shaking like a leaf,  her respirations are out of control, after having been kicked twice and spending  all that time in the airport.

‘It’s as if she has PTSD from the situation  and i cant blame her after all that we’d been through.’

Stanek said he wants to reach out to any  other victims of abuse at the hands of United Airlines staff and to raise  awareness of PTSD and TBI.

‘We need to get to the point where people  understand that just because some of us disabled veterans don’t look disabled, I  have both my arms, both my legs but I am still disabled,’ he said.

‘You cant see all my wounds but i still feel  like I need to be treated appropriately. I’m not asking for a red carpet, but  just treat me the way that I need to be treated.’

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